If you have a general enquiry or a question about any aspect of your order you can contact our customer service team via the below form. Customer service support, inquiries related to: prices and currency, custom orders, order and preorder payment, order status, shipment info, return and exchange.

Working hours are Monday to Friday, 9am to 5pm EST, excluding holidays.

We've received your inquiry, please allow up to 3 business days for our support team to assist you.

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All genuine VLONE product released after July 2021 uses Certilogo technology for authentication protection. Certilogo is the global leading authentication platform, allowing customers to easily verify the authenticity of their VLONE products.

Verify the authenticity of your VLONE product via any of the below options:

Enter in the 12-digit code on your Certilogo tag below, press VERIFY and follow the prompts. Your 12-digit code can be found on the label sewn into the seam of your garment or attached to your lifestyle product.
Scan the QR code on your Certilogo tag with your smartphone camera and follow the prompts.

Authentication can also be carried out on www.certilogo.com/code

CLG Code should be 12 digits

Upon clicking "Verify" you will be redirected to the authentication service on the Certilogo website.